Order Processing: Orders received by 11:00 am EST will be processed the same business day. Orders received after 11:00 am will be processed the next business day. Orders will be sent to our warehouse to be processed and will ship out of the warehouse as indicated in the detail information provided per item. Rush shipping may be available for an additional fee, please call Customer Service. Weekends and holidays do not count as business days. If an item is out of stock you will be notified via email.

Tracking: After the package is shipped you will receive an email with your tracking number. Tracking numbers can take up to 12 hours to be active in UPS and USPS tracking systems.

Payment Options: We accept Visa, MasterCard, Discover, American Express and PayPal payment methods. Prices are in U.S. dollars. Massachusetts sales tax will be added, only on taxable goods shipping within Massachusetts. The customer is responsible for any additional customs duties and value added tax (VAT) when items are received outside of the United States. Zone4Kids reserves the right to ask the customer for additional information prior to shipping if the shipping address of the recipient does not match the billing address on the credit card. For the protection of our customer if Zone4Kids is unable to verify the credit card billing address, name and phone number we reserve the right not to ship the merchandise or process the order.

Special and Custom Order: A manufacturing interval will be indicated on the product page. Please indicate the wear-by or need-by date to ensure you receive your item in time for the special occasion. If your date is very close to the manufacturing plus standard delivery interval we recommend that you include expedited shipping. We will not automatically expedite shipping. Rush orders are available for some manufacturers. Please contact us and we will work with the manufacturer to make every attempt to meet your needs. The requested date is not a guaranteed delivery date. Delivery times depend on the shipping method you choose and the destination. Please allow adequate time.

Group planning: If you are planning for a group and want all garments to match it is recommended that all garments be ordered from the same manufacturer at the same time on one order. This will ensure all garments are cut from the same dye-lot. If the order is for a wedding party and the garments are to ship to different locations please contact customer service after placing your order and we will make sure the items reach the correct destinations.

Gift Orders: If your purchase is for a gift, please indicate if a gift receipt is required for possible return/exchange.

Abandoned Orders: Undeliverable material belonging to the customer is considered abandoned after 18 days. Customer Service will make every reasonable attempt to contact the customer for authorization of shipping charges to have the merchandise re-shipped to them. The customer has 18 days to correct the situation with an accurate address or accept the merchandise previously refused delivery. We are not responsible for customer address errors and will not refund or exchange an abandoned order.

Credit Card Cancellations: Disputing or reversing a credit card transaction because you have buyer's remorse or your event has been canceled or any other circumstance out of the control of Zone4Kids constitutes non-payment and potential fraud. Zone4Kids will make every attempt to collect payments due before turning the matter over to our attorney.

Requesting order cancellations or changes: Credit card processing charges are incurred immediately upon completion of the order to obtain approval. Any changes or cancellations after receiving confirmation will be charged a 15% handling fee to cover credit card processing fees and changes or cancellations with the vendor. Please understand that handling fees are necessary to maintain optimal pricing for all our customers.