Zone 4 Kids Return/Exchange Policy: Customer Satisfaction is our priority. Please read all instructions and policies carefully. Watch your email in case we need to contact you. Open your delivery and check it thoroughly upon arrival to be sure it was filled as ordered.

Zone 4 Kids Error: If an error has been made by Zone 4 Kids, please notify us immediately. If we have shipped the wrong size or color other than what your order states or the wrong merchandise, we will provide you with a return shipping label at no charge. Upon notification we will immediately ship the correct size, color or merchandise. The merchandise received in error must be post-marked for return to our warehouse within 18 days of the original purchase or you will be additionally charged for the replacement.

Damaged in Transit: If merchandise arrives damaged it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Zone 4 Kids to file a damage claim. Save the merchandise AND the original box with the packing material it arrived in, notify Zone 4 Kids immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Zone 4 Kids of damaged goods within the first 3 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 978-965-4177 Zone 4 Kids Customer Service to arrange for carrier inspection and a pick up of damaged merchandise.

Return or Exchange of Standard Merchandise: Please call Customer Service at 978-965-4177 or e-mail customerservice@zone4kids.com within 3 days to obtain a Return Merchandise Authorization (RMA) number before shipping your product for return or exchange. NO returns or exchanges of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. Returns without exchange will incur a 5% handling fee.

Return/Exchange Conditions: All products to be returned or exchanged MUST: be 100 percent complete, contain ALL original parts, boxes and packing materials/coverings, tags, hangers, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Refunds or exchanges will not be given on items that have been used, worn or damaged due to customer misuse or negligence. Garments must not be altered, laundered, worn, stained or damaged. Garments must be free of odors (perfume, smoke, mildew, etc.) and free of pet or animal hair. Zone 4 Kids strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with tracking and proof of delivery for your protection.

Return Policy: If you are not satisfied with your purchase and want to return it please download, print using your browser print button and neatly fill out our Return Form with your RMA number to be included in your shipment. The return shipping will be at your expense. The return shipment must be post-marked within 5 business days of receipt of RMA number to receive a full refund. If the return merchandise is post-marked past 5 business days and before 12 business days a store credit will be issued for future purchases. After the 12-day period any return will be at the discretion of Zone 4 Kids. Items post marked for return within 5 business days of delivery without an RMA number will be charged a 25% restocking fee. Items post marked without an RMA number after 5 business days and before 12 business days will receive a store credit less a 30% restocking fee. Items returned after 12 business days without an RMA will be returned to the customer and charged additional shipping fees.

Exchange Policy: If you purchased the wrong size and need to exchange it for another size please, download, print using your browser print button and neatly fill out our Exchange Form with your RMA number to be included in your shipment. The return shipping will be at your expense. Once the warehouse receives your exchange merchandise we will ship the correct size. If time is of the essence to receive an exchange we recommend that you order the correct size and return the original for a refund. Items received within 5 business days for exchange without an RMA number will be charged a 25% restocking fee. Exchanges beyond the 12 business day notification period will be at the discretion of Zone 4 Kids as availability of exchange merchandise is subject to seasonal changes, etc.

Gift Return/Exchange Policy: If the item being returned was received as a gift we will issue a store credit to the recipient when accompanied by a gift receipt. The recipient of the gift should call customer service with the gift receipt number to receive an RMA number. Please download, print using your browser print button and neatly fill out our Return Form with your RMA number to be included in your shipment. Return shipping will be at the customer’s expense. The customer will receive a store credit certificate to be applied towards a future on-line purchase. If the gift item is to be exchanged please call customer service for an RMA number. Download, print and neatly fill out our Exchange Form with your RMA number to be included in your shipment. Return shipping will be at the customer’s expense. We will ship the exchanged item back to you once the warehouse receives your return.

Defective Material Policy: Defective standard merchandise can be returned directly to Zone 4 Kids within 10 days from the invoice date. At the discretion of Zone 4 Kids' the customer will receive: credit, a replacement, exchange or repair. Please download, print using your browser print button and neatly fill out our Return Form with your RMA number to be included in your shipment. Any item that is missing the UPC can ONLY be replaced with the same item. After 10 days, all manufacturers' warranties apply.

Non-Defects: Fabrics and trims contain variations in the natural fibers and colors. Slight variances or perceived imperfections in the natural fibers are not considered defects or a reflection of the quality of the garment. Computer representations of color are as accurate as possible and can vary depending on monitor resolution. Colors by dye lot will vary and swatches are not available.

Non-Refundable/Returnable: Shipping and rush order fees, garments under $40 are final sale, as are sale items.

Free Shipping: If you received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. Free shipping is awarded under the condition of purchase.

Exceptions to the Standard Return or Exchange Policies: Due to our policies, Zone 4 Kids cannot accept the following items for exchange, replacement or credit: Christening Garments and Christening Accessories, Special and Custom Order Garments, Quinceanera Gowns, Pageant Dresses, White Suits or Tuxedos, Headwear (e.g. hats, veils, tiaras),  Socks, Tights, Undergarments, Clearance items, Custom Monogrammed, Custom Constructed or Hand-painted gifts.  Defective merchandise can be returned for replacement direct to the manufacturer. For further clarification of this policy, please call Customer Service.

Special order: A special order garment is configured to your choice of style, size, color, length, etc. and requires payment in full when placing your order. We order your specifications directly from the manufacturer. The manufacturer uses standard patterns and production techniques to manufacture your special order item to your specifications. Special orders are placed the following business day and cannot be changed. Canceled Special Orders will incur a 50% restocking fee. Special order returns will incur a 40% restocking fee and must be returned according to all return guidelines outlined above.

Custom order: A custom-sized garment is configured and purchased specifically based on your choice of style, color, and most importantly your individual size measurements and requires payment in full when placing your order. We order directly from the manufacturer, who hand-makes a custom garment to your size and specifications. Your custom garment order is placed the following business day and cannot be changed, canceled or returned. All Custom-sized Orders are final.